6 Easy Ways to Fix HBO Max Not Working on Your Device

Last updated on 2022-09-19
By Finn

HBO Max allows you to watch hundreds of entertaining movies, shows, and HBO Max Originals, including shows like Peacemaker, Wonder Woman, Big Bang Theory, and much more. However, occasionally, you may find HBO Max not working properly on your device because of failing to update the app or device’s firmware, buildup of trash files, poor internet connection, and offline servers.

Dive in on how to fix the HBO Max app not working on your streaming device.

How to Fix HBO Max Not Working on Roku?

HBO Max TV Sign in Enter Code| How to activate HBO Max TV?

6 Ways to Fix HBO Max Not Working on Your Device

1. Clear Cache and Junk Files

The buildup of cache and junk files can slow down HBO Max App and affect its performance. Clearing cache files will boost your device's performance and solve the issue of HBO Max not working.

For Android Phones and tablets:

Go to Settings
Click on Apps
Go to Downloaded Apps
Scroll down to click on HBO Max
Click on the Clear Cache option present at the bottom of the screen
Launch HBO Max and insert your login credentials to see if the problem of HBO Max not working is solved

You can’t clear the cache on HBO Max on an iOS device. Therefore, the easiest solution on Apple devices is to remove and reinstall the app.

Following these steps will resolve the issue of HBO Max not working.

2. Check Your Internet Connection

HBO Max requires a strong internet connection to stream movies in 4K HDR. Precisely, you need 5 Mbps to stream videos in HD quality. Thus, when you are wondering why is my HBO Max not working, a slow internet connection might be the culprit.

On Android Device

Go to Play Store and download an Internet Speed test application from the Play Store. If the test results show 25-50 Mbps, your internet is in good health.

On iOS

On an iOS device, open App Store and install an internet Speed Test app to check your internet connection speed.

You may check your Wi-Fi on different devices. For example, if HBO max is not working on your laptop, try it on your phone. Or your iPad.

Also, consider moving closer to the router to strengthen the Wi-Fi signal. Too many devices connected to the router at the same time can also put a burden on network bandwidth and lead to HBO max app not working.

3. Update HBO Max

It’s a good idea to update the app when you find the HBO Max app not working on your device. An outdated app lacks upgraded features necessary for the app to function smoothly.

For Android devices:

Open Play Store and search for HBO Max.
Click on update

You may also turn on the auto-update feature to prevent a similar issue from happening in the future.

For iOS

Open App Store on your iOS device
Look for HBO Max
Click on Update

For Roku Devices

Update your app when you find HBO Max not working on the Roku device.

Press the Home button to launch the home screen on your Roku TV
Click on Settings
Go to System
Click on System Update
Click on Check now to see if there is an update available

That will help you solve the issue of HBO Max Roku not working.

On Samsung TV

Issues such as HBO Max not working on Samsung TV can be resolved by updating the app on your TV. That will give you the answer to “Why is HBO Max not working on my TV?”

Launch Smart Hub on your TV
Go to Apps
Click on the Settings icon
Click on Updates
Tap on HBO Max
Click on Update

That will hopefully resolve the issue of HBO Max not working on Samsung TV

4. Restart HBO Max App

Consider restarting the app when you are wondering why is my HBO Max not working. The method of restarting HBO Max differs depending on the device you own. The rule of thumb is to Force Stop HBO Max on your device to close the app and then open it again.

When HBO Max not working Samsung TV, for example, press and hold the power button until the TV switches off and back on or remove the plug from the socket and plug it back in after a minute.

Go for a system restart if you find HBO max not working on Roku TV.

Go to Settings
Click on System and then on System Restart
Click on Restart to restart the device.

5. Remove and Reinstall HBO Max App

Remove and reinstalling HBO max can solve the issue of HBO Max not working.

When you find HBO Max Roku not working:

Click on HBO Max and push the Options button on the Roku remote
Click on Remove Channel
Confirm by clicking on Remove

Following these steps will give you the solution to “Why is HBO Max not working on my TV."

When HBO Max not working Samsung TV:

Push the Home button to launch the Home screen
Go to Apps
Click on Settings
Highlight the app you wish to delete.
Click on delete and then confirm your choice

Reinstalling the app will prevent you from getting caught in questions like "Why is HBO Max not working."

6. Update Your Streaming Device Firmware

Why is HBO Max not working? It may be because your device firmware is outdated, preventing the app from functioning properly. Android users can achieve this by doing a system update, while iOS users can do the same by tapping on the software update. Thus, updating your streaming device firmware will solve the issue of HBO Max not working on your device.

How to Watch HBO Max Videos Offline Without Error?

Do you want to watch HBO max videos offline? Try StreamGaGa HBO Downloader to download HBO movies and shows in HD and watch them offline, ad-free.

The versatile software lets you download videos with the subtitles of your choice. The video is downloaded in MP4 format and easily playable on your smartphone.

Here are the simple steps to downloader videos from HBO Max:

Select HBO Max as your desired streaming service
Play the video you want to download
Select audio and subtitles
Hit the “Download Now” button

Conclusion

HBO Max is a streaming platform by WarnerMedia. The streaming service lets you watch live sports, shows, movies, and HBO Max originals. Try simple fixes like clearing cache, updating HBO Max, checking your internet connection, etc., to solve the problem of HBO Max not working on your device.